Attune

Designing AI Systems That Care for Frontline Workers

UX Research

Product Design

Service Design

Problem

Disconnected Support Across Workplace Roles

Frontline service workers experience ongoing stress during shifts, but support is fragmented across employees, managers, and organizational systems. Limited communication, trust gaps, and lack of shared visibility prevent timely and coordinated responses, leaving stress unaddressed in the moment.

Concept

AI-Assisted Shared Awareness System

A multi-touchpoint system that detects and communicates worker stress in real time, creating shared visibility across employees, managers, and workers themselves. It enables individuals to take action while supporting coordinated responses across roles, acting as a facilitator that prioritizes trust, privacy, and actionable intervention.

Tools

Figma

Figjam

Team

Fiona Szeto

Naomi Shah

Yue Li

Timeline

5

Months

Phone App — Personal Wellness for Employees

An employee-facing app that visualizes physical and mental state, enabling workers to monitor trends and take action to regulate their well-being.

FEATURE 01

Before Shift: Getting Into the Zone

This often-overlooked moment in the employee experience combines a grounding exercise with operational updates to help employees prepare for their shift.

FEATURE 01

Before Shift: Getting Into the Zone

This often-overlooked moment in the employee experience combines a grounding exercise with operational updates to help employees prepare for their shift.

FEATURE 01

Before Shift: Getting Into the Zone

This often-overlooked moment in the employee experience combines a grounding exercise with operational updates to help employees prepare for their shift.

Watch — Wearable Stress Tracking Device

A wearable device that captures real-time physiological signals to detect changes in an employee’s stress levels during shifts.

FEATURE 01

During Shift: Detect and Regulate

The wearable notices stress changes and offers grounding through timely cues with visual and haptic guidance.

FEATURE 01

During Shift: Detect and Regulate

The wearable notices stress changes and offers grounding through timely cues with visual and haptic guidance.

FEATURE 01

During Shift: Detect and Regulate

The wearable notices stress changes and offers grounding through timely cues with visual and haptic guidance.

Tablet — Manager Dashboard

A shift management tool that gives managers a real-time view of their team's wellbeing, powered by AI insights.

During Shift: High Stress Alerts

Notifies managers the moment an employee's stress crosses a critical threshold, along with AI-generated suggestions on how to best support them.